Terms of Use

Effective Date: September 26, 2026
Last Updated: September 26, 2026

These Terms of Use govern your access to and use of the FERAD Electronics Inc. website, ferad.com, including its pages, content, forms, features and other online resources.

By accessing or using this website, you agree to comply with these Terms of Use. If you do not agree with these terms, please do not use the website.

These Terms of Use apply to use of the FERAD website only. They do not constitute a quotation, proposal, service agreement, installation agreement, warranty agreement or other contract for products or services provided by FERAD Electronics Inc. Specific customer projects and services are governed by the applicable written agreement, quotation, proposal or other documentation provided to the customer.

1. About FERAD Electronics Inc.

FERAD Electronics Inc. provides technology products, solutions and services for residential and commercial customers.

Our services may include, among other things:

• Smart technology and automation
• FLASH Smart Systems
• Security and alarm systems
• Surveillance and camera systems
• Networking and IT infrastructure
• Audio and video systems
• Home theatre and entertainment systems
• Custom and architectural lighting
• Computer and IT support
• Electronic design, repair and integration
• Voice and communications solutions
• Structured cabling
• Commercial technology solutions
• Training, presentation and conference technology

Information on this website is provided to help visitors understand FERAD's products, services and capabilities.

2. Acceptable Use of This Website

You may use this website for lawful purposes and in accordance with these Terms of Use.

You agree not to:

• Use the website for unlawful, fraudulent or abusive purposes.
• Attempt to gain unauthorized access to the website, its servers, systems or related services.
• Interfere with the operation, security or availability of the website.
• Introduce malicious software, viruses or other harmful code.
• Attempt to circumvent security measures.
• Scrape, crawl, harvest or systematically collect website information where doing so is prohibited or interferes with website operation.
• Use website content to misrepresent an affiliation with FERAD.
• Copy, reproduce, modify or distribute FERAD content for commercial purposes without permission.
• Use FERAD's trademarks, logos, branding or other intellectual property without authorization.
• Use information obtained from the website in a manner that infringes the rights of FERAD or another party.

FERAD may restrict or terminate access to the website where we reasonably believe that a visitor has violated these Terms of Use or has engaged in activity that may harm the website, FERAD or others.

3. Website Information

FERAD makes reasonable efforts to provide useful and current information on this website.

However, product specifications, availability, features, pricing, photographs, descriptions, compatibility information, service offerings and other website content may change without notice.

Information displayed on the website may not reflect the exact configuration, equipment, software version, availability or specifications applicable to a particular customer or project.

A website description does not constitute a quotation or binding offer unless FERAD expressly identifies it as such.

For a specific project, customers should rely on the applicable FERAD quotation, proposal, agreement or other written documentation provided for that project.

4. Accuracy of Information

FERAD makes reasonable efforts to ensure that information published on the website is accurate and useful. However, errors, omissions or outdated information may occasionally occur.

FERAD does not represent that every page or piece of information will always be complete, current or error-free.

If you identify an apparent error or outdated information, please contact FERAD so that we can review it.

5. Product Information and Availability

Products and equipment described on the website may be supplied by FERAD or by third-party manufacturers and suppliers.

Product availability may change because of:

• Manufacturer availability
• Product discontinuation
• Supply-chain conditions
• Software or firmware changes
• Manufacturer policies
• Regional availability
• Changes in technology
• Other circumstances outside FERAD's control

FERAD may substitute products or recommend alternative products where appropriate, subject to the applicable customer agreement and any required customer approval.

Product names, specifications, photographs and trademarks remain the property of their respective owners.

6. Technology and System Information

Technology systems can depend on multiple components and services, including equipment, electrical power, networks, Internet services, telecommunications, software, firmware, cloud platforms and third-party services.

Information on this website describing system capabilities is provided for general informational purposes.

Actual system performance depends on the specific equipment, configuration, installation, environment and services involved.

No website description should be interpreted as a guarantee that a particular technology system will operate without interruption or achieve a particular result in every environment.

7. Security, Surveillance and Automation Information

FERAD provides and integrates technologies designed to improve security, surveillance, awareness, convenience, control and automation.

Security cameras, alarm systems, sensors, access systems, automation systems and related technologies cannot guarantee the prevention, detection or elimination of every unauthorized activity, loss, damage, interruption or other event.

System performance may be affected by circumstances including electrical power, network connectivity, Internet or telecommunications services, environmental conditions, equipment failure, software or firmware, third-party services, configuration and user operation.

Information on this website should not be interpreted as a guarantee of security or as a substitute for appropriate insurance, emergency services or other risk-management measures.

8. FLASH Smart Systems

FLASH is a FERAD technology platform designed to integrate compatible technologies and provide coordinated control, automation and monitoring capabilities.

FLASH Smart Systems may incorporate equipment, software and services from multiple manufacturers and providers.

The availability and functionality of individual features may depend on the specific products, integrations, software, network infrastructure and third-party services used in a particular installation.

References to FLASH capabilities on this website describe potential system functionality and do not guarantee that every feature is available in every installation.

Specific functionality is determined by the system design, equipment, configuration and services applicable to the customer's project.

9. Intellectual Property

Unless otherwise indicated, content published by FERAD on this website is owned by or licensed to FERAD Electronics Inc. and is protected by applicable intellectual property laws.

Website content may include:

• Text
• Photographs
• Graphics
• Logos
• Designs
• Illustrations
• Videos
• Downloads
• Documentation
• Original technical information
• FERAD branding
• FLASH branding
• Other materials

You may view and use website content for your personal or internal business reference.

You may not reproduce, modify, republish, distribute, transmit, sell, create derivative works from or commercially exploit FERAD-owned content without prior written permission, except where permitted by applicable law.

10. FERAD Trademarks

FERAD, the FERAD logo, FLASH, FLASH Smart System and other FERAD names, logos, marks and branding may be trademarks or trade names of FERAD Electronics Inc.

Third-party product names, logos and trademarks appearing on this website belong to their respective owners.

Nothing on this website grants you a licence or other right to use FERAD or third-party trademarks without authorization.

11. Third-Party Products, Websites and Services

The FERAD website may refer to or provide links to third-party manufacturers, suppliers, software, applications, services or websites.

These third parties operate independently of FERAD.

FERAD does not control third-party websites or services and is not responsible for their:

• Content
• Availability
• Privacy practices
• Security
• Terms and conditions
• Products or services
• Changes or interruptions

A link to a third-party website is provided for convenience and does not necessarily constitute an endorsement or recommendation by FERAD.

Visitors should review the applicable third-party terms and privacy policies before using those services.

12. Website Security

FERAD takes reasonable steps to maintain the security and operation of its website.

However, no Internet transmission or website can be guaranteed to be completely secure.

You should not submit highly sensitive, confidential or security-critical information through a general website form unless the form or FERAD specifically instructs you to do so.

For sensitive customer, technical or security information, please contact FERAD directly using an appropriate communication method.

13. Website Forms and Communications

Information submitted through FERAD website forms should be accurate and complete.

Submitting a request through the website does not by itself create a customer relationship, service agreement, quotation or obligation for FERAD to provide products or services.

FERAD may contact you regarding your inquiry or request.

Information submitted through website forms and other online interactions may be handled in accordance with the FERAD Privacy Policy.

14. Privacy

FERAD's collection, use, disclosure and protection of personal information is described in the FERAD Privacy Policy.

The Privacy Policy forms a separate part of FERAD's website policies and should be reviewed before submitting personal information through the website.

FERAD handles personal information in accordance with applicable privacy legislation and its established privacy policies and practices.

15. Website Availability

FERAD does not guarantee that the website will always be:

• Available
• Uninterrupted
• Error-free
• Secure
• Compatible with every device or browser
• Free of defects or harmful components

The website may occasionally be unavailable because of maintenance, upgrades, technical problems, hosting issues, network interruptions or circumstances outside FERAD's reasonable control.

FERAD may modify, suspend or discontinue any portion of the website at any time.

16. Disclaimer of Website Information

To the extent permitted by applicable law, website content is provided for general informational purposes.

FERAD does not guarantee that website information will be suitable for every individual's or organization's particular requirements.

Technical decisions, system designs, product selections, installations and other professional services should be based on the specific circumstances of the project and, where applicable, on a written assessment or proposal from FERAD.

Nothing on this website is intended to replace professional advice or a project-specific assessment where one is required.

17. Limitation of Website Liability

To the extent permitted by applicable law, FERAD Electronics Inc. will not be responsible for losses or damages arising solely from a visitor's use of, or inability to use, the FERAD website or reliance on general website information.

This may include losses arising from website interruptions, errors, omissions, technical problems, unauthorized access, third-party links or reliance on information that has subsequently changed.

Nothing in these Terms of Use is intended to exclude, restrict or limit any liability, right or remedy that cannot lawfully be excluded, restricted or limited under applicable law.

18. No Customer Agreement Through Website Use

Use of the FERAD website does not create a contract for the purchase of products or services.

Specific products, services, prices, warranties, installation requirements, payment terms and other conditions are established through the applicable FERAD quotation, proposal, customer agreement, service agreement, purchase order or other written documentation.

Where a specific customer agreement applies, that agreement governs the applicable products and services, subject to applicable law.

19. Changes to These Terms

FERAD may update these Terms of Use from time to time.

When changes are made, FERAD may update the "Last Updated" date shown at the beginning of this page.

Your continued use of the website after updated Terms of Use are published constitutes your acceptance of the updated terms to the extent permitted by applicable law.

If a material change requires a different form of notice or consent under applicable law, FERAD will provide that notice or obtain that consent as required.

20. Severability

If any provision of these Terms of Use is determined to be invalid, unlawful or unenforceable, that provision will be interpreted or modified to the extent necessary to make it enforceable where legally permitted.

The remaining provisions will continue to apply to the extent permitted by law.

21. Governing Law

These Terms of Use are governed by the laws applicable in the Province of Alberta and the applicable laws of Canada.

Any legal proceedings relating to these Terms of Use will be subject to the applicable jurisdiction of the courts of Alberta, unless applicable law requires otherwise.

22. Contact FERAD

If you have questions about these Terms of Use or the FERAD website, please contact us.

FERAD Electronics Inc.

Website: ferad.com

Email: [FERAD's general contact email]

Support: Visit our Support Request page.

Related FERAD Policies

Privacy Policy
Learn how FERAD collects, uses and protects personal information.

Terms of Service & Warranty
Review the general terms that may apply to FERAD products, installations, services and warranties.

Support Request
Submit a request for FERAD technical or service assistance.