Privacy Policy

Effective Date: September 26, 2026
Last Updated: September 26, 2026

FERAD Electronics Inc. ("FERAD", "we", "us" or "our") respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how FERAD may collect, use, disclose, protect and retain personal information when you visit ferad.com, contact us, request information or support, or otherwise interact with FERAD in connection with our products and services.

FERAD is an Alberta-based business and generally handles personal information in accordance with applicable Alberta and Canadian privacy laws, including Alberta's Personal Information Protection Act (PIPA) where applicable.

This Privacy Policy applies to personal information collected through our website and through related interactions described in this policy. Additional privacy terms may apply to specific services, applications, products or third-party platforms.

1. Our Commitment to Privacy

FERAD believes that privacy is an important part of responsible technology and business practices.

We aim to:

• Collect only information that is reasonably necessary for identified purposes.
• Explain why personal information is collected.
• Use personal information for the purposes for which it was collected or as otherwise permitted or required by law.
• Limit disclosure of personal information.
• Maintain reasonable safeguards appropriate to the sensitivity of the information.
• Keep information only as long as reasonably necessary for business, legal or other legitimate purposes.
• Provide individuals with appropriate access to their personal information.
• Provide a way for individuals to ask questions, make requests or raise privacy concerns.

These principles are consistent with the privacy responsibilities applicable to private-sector organizations under Alberta's PIPA and, where applicable, federal privacy requirements.

2. Personal Information

For the purposes of this policy, personal information generally means information about an identifiable individual.

Depending on how you interact with FERAD, the information we collect may include:

• Name
• Company or organization name
• Mailing or service address
• Email address
• Telephone number
• Information contained in support or service requests
• Information provided when requesting a quotation or consultation
• Information relating to products or services purchased or requested
• Customer communications and correspondence
• Billing and account information
• Information necessary to provide technical or service support
• Website usage and technical information
• Information you voluntarily provide through forms or other communications

FERAD does not seek to collect personal information that is unnecessary for the purpose for which it is being collected.

3. Information We Collect Through Our Website

Depending on how the website is configured and which features you use, FERAD may collect information when you:

• Browse our website
• Submit a contact form
• Submit a support request
• Request information about products or services
• Request a quotation or consultation
• Communicate with us by email
• Interact with website features
• Subscribe to communications, where offered
• Report a website or technical issue

Some information may be collected automatically through normal website operation, including technical information such as:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Approximate geographic information derived from technical data
• Referring website
• Date and time of website activity
• Website performance and diagnostic information

The specific information collected depends on the website functions, technologies and third-party services in use at the time.

4. How We Collect Personal Information

FERAD may collect personal information:

• Directly from you
• Through FERAD website forms
• Through email communications
• By telephone
• During customer service interactions
• During quotation or project discussions
• During installation or service activities
• Through customer account or service records
• Through website technologies such as cookies and analytics tools
• From third parties where permitted by law and appropriate to the purpose

Where practical and appropriate, FERAD collects personal information directly from the individual concerned.

5. Why We Collect Personal Information

FERAD may collect, use or disclose personal information for purposes such as:

Responding to inquiries

To respond to questions, requests for information, quotation requests and other communications.

Providing products and services

To provide, install, configure, repair, maintain, support or administer products and services requested by customers.

Customer support

To respond to support requests, diagnose technical issues, schedule service and maintain service records.

Project management

To plan and administer installations, projects, site visits and related services.

Business administration

To manage accounts, billing, payments, warranties, service history and business records.

Communications

To communicate with customers and prospective customers regarding requested products, services, projects, support or other legitimate business matters.

Website operation

To maintain, secure, troubleshoot and improve the FERAD website.

Website analytics

Where analytics technologies are used, to understand website usage and performance and improve the website.

Security and fraud prevention

To protect the website, systems, business and users from unauthorized activity, abuse, fraud or security threats.

Legal and regulatory requirements

To comply with applicable laws, legal processes, regulatory requirements or lawful requests.

Other permitted purposes

For other purposes that are disclosed at or before collection, consented to where required, or otherwise permitted or required by applicable law.

FERAD seeks to limit collection and use to purposes that are reasonable and appropriate in the circumstances. Alberta and Canadian privacy guidance emphasizes identifying purposes and limiting collection, use, disclosure and retention.

6. Consent

Where required by applicable law, FERAD will obtain consent before collecting, using or disclosing personal information.

Consent may be provided in different ways depending on the circumstances, including:

• Express consent
• Consent provided through a form
• Consent provided electronically
• Other forms of consent permitted by law

There are circumstances where applicable privacy laws permit collection, use or disclosure without consent.

For example, information may be processed where necessary to provide a requested service, comply with legal obligations, protect FERAD or another person, or where another legal exception applies.

FERAD does not require consent for purposes that are not legally subject to consent requirements.

Where applicable, you may withdraw consent by contacting FERAD. Withdrawal of consent may affect FERAD's ability to provide certain products or services where the information is necessary for those purposes.

7. Marketing Communications

FERAD may occasionally communicate with customers or prospective customers about FERAD products, services, technology updates, events or other business information.

Where applicable, FERAD will obtain the consent required for commercial electronic messages and will provide an appropriate unsubscribe mechanism.

You may unsubscribe from marketing communications at any time using the unsubscribe mechanism provided or by contacting FERAD.

Unsubscribing from marketing communications does not necessarily stop other communications that are necessary for an existing customer relationship, transaction, service request, warranty matter or other legitimate business purpose.

8. Sharing and Disclosure of Personal Information

FERAD does not sell personal information as a business practice.

We may disclose personal information where reasonably necessary for identified purposes or where permitted or required by law.

Depending on the circumstances, information may be disclosed to:

• FERAD employees and authorized personnel
• Contractors and service providers
• Website hosting providers
• Email and communications providers
• Technology and software providers
• Payment processors
• Accounting or professional service providers
• Manufacturers or distributors where necessary to provide products or support
• Warranty providers
• Cloud or software service providers
• Professional advisers
• Legal or regulatory authorities where required
• Other parties with your consent or as otherwise permitted or required by law

FERAD takes reasonable steps to ensure that service providers handling personal information on our behalf provide an appropriate level of protection and use information only for authorized purposes.

Organizations are responsible for personal information under their control even when processing is performed by third parties, and privacy guidance recommends contractual or other safeguards for third-party processing.

9. Third-Party Services

The FERAD website and business operations may use third-party services to provide functions such as:

• Website hosting
• Website security
• Email
• Forms
• Analytics
• Spam prevention
• Payment processing
• Customer support
• Communications
• Embedded content
• Website performance monitoring

Third-party providers may process information according to their own privacy policies and terms.

Where appropriate, FERAD will provide links or references to relevant third-party privacy information.

FERAD does not control the privacy practices of independent third parties.

10. Information Processed Outside Canada

Some service providers used by FERAD may store or process information outside Canada.

Where personal information is processed by a service provider in another jurisdiction, the information may be subject to the laws of that jurisdiction and may be accessible to lawful authorities in that jurisdiction.

FERAD will take reasonable steps appropriate to the circumstances to protect personal information transferred to third-party service providers.

Canadian privacy guidance recommends transparency when personal information may be processed outside Canada and recommends contractual or other safeguards with service providers.

11. Cookies and Similar Technologies

FERAD may use cookies and similar technologies to operate, secure, analyze and improve the website.

Cookies may be used for purposes such as:

• Essential website functionality
• Security
• Remembering preferences
• Website performance
• Analytics
• Understanding website usage
• Improving website functionality

Some cookies may be placed by third-party services used by the FERAD website.

The types of cookies and technologies used may change as the website and its services change.

You can generally manage cookies through your web browser settings. Blocking or disabling certain cookies may affect website functionality.

FERAD does not assume that all information collected through cookies is anonymous or incapable of being associated with an individual. The treatment of information depends on the technology and circumstances involved.

Canadian privacy guidance specifically recommends that organizations be transparent about cookies and other non-visible tracking technologies used on websites.

12. Website Analytics

FERAD may use website analytics tools to understand how visitors use the website and to improve website performance, content and functionality.

Analytics information may include:

• Pages viewed
• Approximate location
• Device information
• Browser information
• Referral information
• Interaction information
• Website performance information

The specific analytics services used by FERAD may change over time.

Where a third-party analytics provider is used, information may be processed according to that provider's privacy policy.

13. Information Security

FERAD takes reasonable measures to protect personal information against risks such as:

• Unauthorized access
• Unauthorized collection
• Unauthorized use
• Unauthorized disclosure
• Loss
• Theft
• Modification
• Destruction

Safeguards may include appropriate:

• Administrative controls
• Physical safeguards
• Technical safeguards
• Access controls
• Password protections
• Security updates
• Network and system protections
• Employee or contractor confidentiality practices

The level of protection applied depends on the sensitivity of the information and the circumstances.

No electronic system, Internet transmission or storage system can be guaranteed to be completely secure.

FERAD therefore cannot guarantee absolute security of information transmitted through the Internet.

Alberta requires organizations to take reasonable security measures, and Canadian privacy guidance similarly calls for safeguards appropriate to the sensitivity of the information.

14. Retention of Personal Information

FERAD retains personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide services, maintain appropriate business and service records, satisfy legal or regulatory requirements, resolve disputes, establish or defend legal claims, or for other legitimate purposes permitted by law.

Different types of information may have different retention periods.

FERAD may securely destroy, erase or anonymize information when it is no longer required, subject to applicable legal, accounting, warranty, contractual and business requirements.

FERAD does not promise that information will be immediately or completely deleted following a request where FERAD has a legitimate or legal reason to retain it.

Privacy guidance emphasizes retaining personal information only as long as necessary for identified purposes and establishing appropriate retention and destruction practices.

15. Accuracy of Personal Information

FERAD makes reasonable efforts to maintain personal information that is accurate, complete and current where that information is necessary for the purposes for which it is used.

You may request correction of personal information that you believe is inaccurate or incomplete.

If FERAD does not agree to make a requested correction, FERAD may record the correction request or otherwise handle the request as required by applicable law.

Under Alberta PIPA, individuals have the right to request access to their personal information and to request correction of errors or omissions.

16. Access to Personal Information

You may request access to personal information about you that FERAD holds, subject to applicable legal exceptions.

An access request should be made in writing and should provide enough information for FERAD to identify the information being requested.

Depending on the circumstances, FERAD may need to verify your identity before providing access.

Your request may include questions about:

• Whether FERAD holds personal information about you
• The personal information FERAD holds
• How your information is being used
• How your information has been disclosed, where applicable
• The source of information, where applicable

Some information may be withheld where permitted or required by law.

Alberta's PIPA provides individuals with access rights, subject to exceptions, and Alberta states that access requests should be made in writing.

17. Requesting Correction

If you believe that personal information FERAD holds about you is inaccurate or incomplete, you may request that it be corrected.

Requests should be made in writing and should identify the information that you believe is incorrect and, where possible, provide the correct information.

FERAD will process correction requests in accordance with applicable privacy law.

18. Privacy Complaints and Concerns

If you have a question, concern or complaint about how FERAD handles your personal information, we encourage you to contact FERAD first.

We will review privacy concerns and attempt to resolve them appropriately.

If you are not satisfied with FERAD's response, you may have the right to contact the Office of the Information and Privacy Commissioner of Alberta (OIPC) or another applicable privacy regulator.

Alberta directs individuals with concerns about a private organization to first contact that organization's privacy officer and, if the concern is not resolved, to the OIPC.

19. Privacy Incidents and Breaches

FERAD maintains procedures for responding to actual or suspected privacy incidents.

A privacy incident may include:

• Loss of personal information
• Unauthorized access
• Unauthorized disclosure
• Accidental disclosure
• Theft
• Cybersecurity incidents
• Other unauthorized handling of personal information

When a privacy incident occurs, FERAD will assess the circumstances, take reasonable steps to contain and investigate the incident, and take corrective measures as appropriate.

Where required by applicable law, FERAD will notify the appropriate privacy regulator and affected individuals.

Under Alberta PIPA, organizations must notify the Alberta Information and Privacy Commissioner without unreasonable delay where a privacy breach creates a real risk of significant harm to an individual.

20. Children's Privacy

The FERAD website is intended primarily for adults and businesses.

FERAD does not knowingly seek personal information from children through the website.

If you believe that a child has provided personal information to FERAD, please contact us so that we can review the situation and take appropriate action.

21. Links to Other Websites

The FERAD website may contain links to websites operated by third parties.

Those websites have their own privacy practices and policies.

FERAD is not responsible for the privacy, security or information-handling practices of independent third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

22. Customer Systems and Third-Party Technology

FERAD may install, configure or integrate technology supplied by third-party manufacturers and service providers.

Depending on the customer's system, these technologies may involve:

• Cloud services
• Mobile applications
• Manufacturer accounts
• Remote-access services
• Network services
• Camera platforms
• Alarm platforms
• Smart-home technologies
• Software services
• Subscription services

Personal information handled directly by those third-party services may be subject to their respective privacy policies and terms.

Customers should review the privacy practices of third-party services connected to their systems.

FERAD's role may include installation, integration, configuration and support, but FERAD does not control the privacy practices of independent manufacturers or third-party service providers.

23. Information Submitted Through Support Requests

When you submit a support request through the FERAD website, FERAD may collect information necessary to identify the customer, understand the issue and provide assistance.

This may include:

• Name
• Contact information
• Company information
• Service or installation information
• Description of the problem
• Equipment information
• Other information voluntarily included in the request

Please do not include passwords, encryption keys, security codes or other highly sensitive credentials in a general support form unless FERAD specifically requests a secure method for providing them.

24. Changes to This Privacy Policy

FERAD may update this Privacy Policy from time to time to reflect changes in:

• Privacy laws
• FERAD business practices
• Website functionality
• Technology
• Third-party services
• Information-handling practices

When the policy is updated, FERAD will change the "Last Updated" date at the beginning of this page.

Where required by law, FERAD will provide additional notice or obtain consent for material changes.

25. Privacy Officer / Privacy Contact

FERAD has designated a person or position responsible for privacy matters.

Privacy Officer
FERAD Electronics Inc.

Email: info@ferad.com

Privacy questions, access requests, correction requests and privacy complaints may be directed to the Privacy Officer.

Canadian privacy guidance recommends identifying the person or title accountable for privacy policies and practices and making appropriate contact information available.

26. Contact FERAD

For general questions about FERAD products and services:

FERAD Electronics Inc.

Website: ferad.com

General Contact: info@ferad.com

Privacy Contact: info@ferad.com

Support: Visit the FERAD Support Request page.

Related FERAD Policies

Terms of Use
Rules governing use of the FERAD website.

Terms of Service & Warranty
General terms applicable to FERAD products and services.

Support Request
Request FERAD technical or service assistance.